SCORM Compliant Package-SITXCCS016 Develop and manage quality customer service practices Class Activity Book Units of competency SISOPLN001 Finalise

Units of competency SISOPLN001 Finalise operation of outdoor recreation activities SISOEQU001 Handle horses SISOPLN002 Plan outdoor activity sessions RGRPSH308 Provide first aid and emergency care for horses or other equines SISOFLD002 Minimise environmental impact SISOEQU003 Ride horses on tracked trail rides SISXCCS001 Provide quality service SISOPLN005 Interpret weather and environmental conditions for outdoor recreation activities SISOEQU010 Identify hazards

assess and control safety risks Group B SITXFIN002 Interpret financial information Group B SITHFAB014 Provide table service of food and beverage Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTF101 Inspect and service petrol fuel systems AURTTB101 Inspect and service braking systems AURASA102 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR123  Diagnose and repair spark ignition engine management systems AURETR125 Test

selection and induction of staff BSBHRM506 Manage recruitment

operate and maintain joining machines MSFFM3015 Set up

SCORM Compliant Package-SITXCCS016 Develop and manage quality customer service practices Class Activity Book Units of competency SISOPLN001 Finalise* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.