Training and Assessment Strategy-BSBSS00127 Contact Centre Team Manager Skill Set DEF Units of competency BSBHRM412 Support

Units of competency BSBHRM412 Support employee and industrial relations BSBHRM411 Administer performance development processes BSBHRM415 Coordinate recruitment and onboarding BSBHRM417 Support human resources functions and processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and evaluate an incident response plan ICTSAS526 Review and update disaster recovery and contingency plans ICTSAS530 Use network tools Group N ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

development and production information BSBPMG514 Manage project cost BSBPMG517 Manage project risk BSBPMG521 Manage project integration BSBWOR502 Lead and manage team effectiveness AURETR034 Develop and apply electrical system modifications AURLTB002 Analyse and evaluate faults in light vehicle braking systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs TLIE0008 Calculate mass

Core units AHCARB211 Apply treatments to trees AHCARB212 Operate and maintain stump grinding machines AHCARB213 Perform ground-based rigging AHCARB214 Recognise trees AHCARB316 Perform pruning operations FWPCOT2236 Fall trees manually (basic) FWPCOT2237 Maintain chainsaws FWPCOT2239 Trim and cut felled trees FWPCOT3238 Operate a pole saw FWPHAR2206 Operate a mobile chipper/mulcher HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSBSS00127 Contact Centre Team Manager Skill Set DEF Units of competency BSBHRM412 SupportYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.