Learner Guide-VU23520 Give and respond to simple spoken information and directions Pre-Order Units of competency BSBMGT616 Develop

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT8102 Initiate and lead a forest and wood products industry innovation BSBINN501 Establish systems that support innovation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

manage and maintain quality systems for food processing FBPFSY5001 Develop a HACCP-based food safety plan FBPTEC4006 Apply an understanding of legal requirements of food production FBPTEC4007 Describe and analyse data using mathematical principles Elective units BSBAUD501 Initiate a quality audit FBPFST4009 Label foods according to legislative requirements FBPFST5005 Examine the biochemical properties of food FBPPPL4007 Manage internal audits FBPPPL5001 Design and maintain programs to support legal compliance * We can develop additional elective units that are not listed on request (Please contact us for further information)

alter and dismantle scaffolding basic level CPCCLSF3001 Licence to erect

configure and test network security ICTPRG430 Apply introductory object-oriented language skills ICTWEB431 Create and style simple markup language documents ICTWEB432 Design website layouts ICTWEB433 Confirm accessibility of websites ICTWEB434 Transfer content to websites ICTWEB443 Implement search engine optimisations ICTWEB452 Create a markup language document BSBWOR404 Develop work priorities ICTPRG434 Automate processes ICTSAD501 Model data objects ICTWEB430 Produce server-side script for dynamic web pages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-VU23520 Give and respond to simple spoken information and directions Pre-Order Units of competency BSBMGT616 DevelopOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce