Unit Knowledge Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIT Core units RIIBEF201D Plan and

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIICCM203D Read and interpret plans and specifications RIICOM201D Communicate in the workplace RIISAM203D Use hand and power tools RIISAM204D Operate small plant and equipment RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIIIMG301D Maintain site records RIICCM208D Carry out basic levelling RIICCM202D Identify

Our LLN Kits are developed according to ACSF (Australian Core Skills Framework)

Units of competency AHCARB408 Perform a ground-based tree defect evaluation AHCARB409 Conduct a safety audit AHCARB316 Perform pruning operations AHCARB407 Supervise and audit tree operations AHCARB406 Verify pruning specifications If you require RPL Kits with comprehensive benchmarking

Before we commence writing our learner resources we identify the requirements of the training package/accredited course and collect feedback from industry

charge and replace batteries and jump-start vehicles AURSCA102 Present automotive products and services for sale BSBTEC201 Use business software applications SIRRINV002 Control stock AURACA103 Build customer relations in an automotive workplace AURAFA001 Use numbers in an automotive workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIT Core units RIIBEF201D Plan andOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner