Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement TAE CHCCCS019 Recognise and respond to

CHCCCS019 Recognise and respond to crisis situations

Units of competency PSPGEN048 Support workplace coaching and mentoring PSPGEN053 Provide leadership * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCECR101 Support ecological restoration AHCWHS101 Work safely AHCWRK101 Maintain the workplace Elective units AHCCHM101 Follow basic chemical safety rules AHCECR102 Support native seed collection AHCNSY102 Support nursery work (c) * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices Elective units BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBSMB406 Manage small business finances SHBBBOS001 Apply cosmetic tanning products * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTSUS502 Install and test virtual infrastructure BSBSUS501 Develop workplace policy and procedures for sustainability ICTSUS404 Install thin client applications for power over ethernet * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement TAE CHCCCS019 Recognise and respond toYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.