Training and Assessment Strategy-CUASS00077 Business Operations Skill Set Certificate II Core units SITHIND008 Work effectively

Core units SITHIND008 Work effectively in hospitality service SITXCCS015 Enhance customer service experiences SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHFAB021 Provide responsible service of alcohol SITHFAB022 Clean and tidy bar areas SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industry BSBTWK501 Lead diversity and inclusion BSBSUS411 Implement and monitor environmentally sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

This ensures every LLND assessment is consistent

diseases and disorders AHCSOL304 Implement soil improvements for garden and turf areas AHCTRF309 Implement a grassed area maintenance program AHCWHS302 Contribute to workplace health and safety processes Electives AHCARB314 Implement a tree maintenance program AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

selection and induction processes BSBITU402 Develop and use complex spreadsheets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUS401 Coordinate implementation of customer service strategies BSBLED401 Develop teams and individuals BSBWHS401 Implement and monitor WHS policies

Training and Assessment Strategy-CUASS00077 Business Operations Skill Set Certificate II Core units SITHIND008 Work effectivelyYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.