Learner Resources-AHC40516 Certificate IV in Parks and Gardens FNS aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBBOS001 Apply cosmetic tanning products SHBBCCS001 Advise on beauty products and services SHBBFAS001 Provide lash and brow services SHBBHRS001 Provide waxing services SHBBMUP002 Design and apply make-up SHBBNLS001 Provide manicure and pedicare services SHBBRES001 Research and apply beauty industry information SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXWHS001 Apply safe hygiene

Elective units CPPCLO3101 Clean carpeted floors BSBWHS308 Participate in WHS hazard identification

implement and review quality framework CHCMGT003 Lead the work team BSBFIM601 Manage finances BSBINN601 Lead and manage organisational change BSBMGT608 Manage innovation and continuous improvement BSBRSK501 Manage risk Elective units CHCCCS007 Develop and implement service programs CHCCOM003 Develop workplace communication strategies CHCCSM004 Coordinate complex case requirements CHCCSM006 Provide case management supervision CHCMGT005 Facilitate workplace debriefing and support processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

assemble and dismantle utilities industry components UEECD0020 Fix and secure electrotechnology equipment UEECD0025 Lay wiring/cabling and terminate accessories for extra-low voltage (ELV) circuits UEECD0043 Solve problems in direct current circuits UEECD0051 Use drawings

Learner Resources-AHC40516 Certificate IV in Parks and Gardens FNS aggressive or abusive customers SIRXECM002Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all