Learning and Assessment Kit-CHCCSM005 Develop, facilitate and review all aspects of case management Course Core units BSBCRT501 Originate and

Core units BSBCRT501 Originate and develop concepts BSBWHS501 Ensure a safe workplace IICTGAM504 Manage interactive media production ICTICT418 Contribute to copyright

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

selection and induction of staff Group B BSBINN301 Promote innovation in a team environment Group B BSBLDR402 Lead effective workplace relationships Group B BSBMGT402 Implement operational plan Group B BSBRES411 Analyse and present research information Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAPYR415 Plan close proximity fireworks displays CUAPYR411 Manage health and safety requirements at fireworks displays CUAPYR414 Operate close proximity fireworks displays * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and environment policies and procedures FWPCOT3303 Prepare sketches and drawings FWPCOT3280 Replace saw blades

Learning and Assessment Kit-CHCCSM005 Develop, facilitate and review all aspects of case management Course Core units BSBCRT501 Originate andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to