Assessment Kit-SIRXMKT002 Use social media to engage customers Graduate Diploma Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTPRG430 Apply introductory object-oriented language skills ICTPRG440 Apply introductory programming skills in different languages ICTPRG549 Apply intermediate object-oriented language skills ICTPRG439 Use pre-existing components ICTPRG443 Apply intermediate programming skills in different languages * We can develop additional elective units that are not listed on request (Please contact us for further information)

engaging and compliant classroom or webinar delivery of a qualification or unit

Core units BSBDES302 Explore and apply the creative design process to 2D forms BSBDES303 Explore and apply the creative design process to 3D forms CUAACD301 Produce drawings to communicate ideas CUAACD303 Produce technical drawings MSFGN4001 Research and meet ethical and compliance requirements MSFID4012 Decorate residential interiors MSFID4016 Design colour schemes for interior and exterior spaces Elective units BSBCRT401 Articulate

UEERL0004 Disconnect – reconnect electrical equipment connected to low voltage (LV) installation wiring UEERL0005 Locate and rectify faults in low voltage (LV) electrical equipment using set procedures Elective units HLTAID011 Provide First Aid BSBOPS203 Deliver a service to customers HLTAID009 Provide cardiopulmonary resuscitation ICTICT214 Operate application software packages UEERA0070 Resolve problems in central plant air conditioning systems UEERA0097 Install

Assessment Kit-SIRXMKT002 Use social media to engage customers Graduate Diploma Units of competency SITXCCS007 EnhanceOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of