RPL Kit-BSBCUS401 Coordinate implementation of customer service strategies TAE Core units FNSINC411 Conduct work

Core units FNSINC411 Conduct work according to professional practices in the financial services industry Elective units FNSACC405 Maintain inventory records FNSACC412 Prepare operational budgets FNSACC413 Make decisions in a legal context FNSASIC311 Establish client relationship and analyse needs FNSCUS403 Deliver a professional service to customers FNSBNK414 Promote mobile banking services FNSFMK403 Interpret financial markets information FNSINC412 Apply and maintain knowledge of financial products and services FNSINC514 Apply ethical frameworks and principles to make and act upon decisions FNSSAM413 Identify and provide initial information to potential new clients FNSSAM422 Implement promotional strategies for financial products and services BSBAUD412 Work within compliance frameworks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid FWPHAR3226 Operate feller buncher * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

Core units AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0040 Employ fatigue risk management practices in an aviation workplace AVIG0003 Work effectively in the aviation industry AVIJ0001 Contribute to the achievement of on-time performance standards AVIZ0003 Maintain basic situational awareness in an aviation workplace TLIE2007 Use communication systems TLIJ2001 Apply quality procedures TLIK2010 Use infotechnology devices in the workplace TLIO1002 Follow security procedures when working with passengers and personnel Electives BSBOPS305 Process customer complaints HLTAID011 Provide First Aid TLIB0002 Carry out vehicle inspection TLIA0023 Receive goods TLIC1051 Operate commercial vehicle If you require RPL Kits with comprehensive benchmarking

We hire subject matter experts to write our learning and assessment resources to ensure they are industry and workplace relevant and current

RPL Kit-BSBCUS401 Coordinate implementation of customer service strategies TAE Core units FNSINC411 Conduct workOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information