Learner Guide-ACMGEN309 Provide basic animal first aid TAE Core units BSBDIV501 Manage diversity

Core units BSBDIV501 Manage diversity in the workplace BSBMGT517 Manage operational plan SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXGLC001 Research and comply with regulatory requirements SITXHRM002 Roster staff SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A SITHCCC020 Work effectively as a cook Group B SITHCCC001 Use food preparation equipment Group C SITHCCC003 Prepare and present sandwiches Group C SITHCCC006 Prepare appetisers and salads Group C SITHCCC007 Prepare stocks

Units of competency SISSSCO015 Prepare participants for sport competition SISSSCO003 Meet participant coaching needs SISSSCO005 Continuously improve coaching skills and knowledge SISSSCO013 Coach sport participants up to an advanced level * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0026 Implement aviation risk management processes AVIF0027 Implement aviation fatigue risk management processes AVIF0028 Manage aviation risk AVIO0017 Manage disruptive behaviour and unlawful interference with aviation BSBADM502 Manage meetings BSBAUD501 Initiate a quality audit BSBLDR511 Develop and use emotional intelligence BSBLDR502 Lead and manage effective workplace relationships BSBMGT517 Manage operational plan BSBWOR502 Lead and manage team effectiveness Electives BSBAUD512 Lead quality audits BSBHRM524 Coordinate workforce plan implementation BSBHRM525 Manage recruitment and onboarding BSBINS501 Implement information and knowledge management systems BSBLDR522 Manage people performance BSBMKG554 Plan and develop public relations publications BSBOPS505 Manage organisational customer service BSBPEF501 Manage personal and professional development BSBPRC502 Manage supplier relationships BSBSTR502 Facilitate continuous improvement BSBSTR802 Lead strategic planning processes for an organisation BSBSUS511 Develop workplace policies and procedures for sustainability BSBWHS521 Ensure a safe workplace for a work area PSPGEN099 Undertake negotiations * We can develop additional elective units that are not listed on request (Please contact us for further information)

CPCCCM2002A Carry out excavation

negotiate and refine a design brief CUADES611 Manage design realisation CUAGRD603 Extend typographic design expertise CUAGRD611 Engage in the business of graphic design CUAGRD612 Originate graphic designs for complex briefs CUAPPR612 Collaborate in professional creative projects Elective units BSBMKG551 Create multiplatform advertisements for mass media BSBCRT611 Apply critical thinking for complex problem solving BSBTEC501 Develop and implement an e-commerce strategy BSBSTR501 Establish innovative work environments BSBLDR601 Lead and manage organisational change BSBLEG525 Apply legal principles in intellectual property law matters BSBESB406 Establish operational strategies and procedures for new business ventures BSBSTR601 Manage innovation and continuous improvement BSBOPS601 Develop and implement business plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-ACMGEN309 Provide basic animal first aid TAE Core units BSBDIV501 Manage diversityOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce